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Air Conditioning

Troubleshooting

I HAVE NO COOLING

  • You may have a tripped circuit breaker.
    Recommended Action: Check your home circuit breaker box and reset circuit breaker.
  • Your thermostat/control may be off or set incorrectly.
    Recommended Action: Check to make sure your thermostat/control is on and set to cool. Reset to your desired temperature.
  • Your indoor unit is running but the outdoor unit is not.
    Recommended Action: Air coming through your vent will be warm. Check temperature setting on thermostat/control. If no change, contact us asap. In the meantime, try turning off your thermostat/control for 1 to 3 hours to see if it will reset itself.
  • Your thermostat may be off or set incorrectly.
    Recommended Action: Check your home circuit breaker box and reset circuit breaker.

MY UTILITY BILL IS UNUSUALLY HIGH

If your system is reaching its set point, is it working correctly? Have your local temperatures been extreme lately?
  • Recommended Action: Check the following: Is your system cycling constantly? Is your thermostat reaching its set value? Do you have any new appliances (e.g., a hot tub or pool heater) that use lots of power? Have you checked to see if your local utility company had a recent rate increase? If your system is not reaching its set point, please Call 770-565-5884 to contact your Casteel service department or schedule online.

MY SYSTEM IS CONSTANTLY RUNNING

Your system could be trying to reach a set point that is too extreme.
  • Recommended Action: Check the set point on your thermostat. Is it very low (in summer months) or very high (in winter months)? First, reset your thermostat. If that doesn’t work, please contact us as soon as possible.

MY DRAIN PAN IS OVERFLOWING

The overflow switch is probably not working
  • Recommended Action: Turn off your system and contact your Casteel service department.

MY SYSTEM IS MALFUNCTIONING

Check any of the above troubleshooting issues for help.
  • Recommended Action: If none of the troubleshooting answers address your problem, then turn off your system and contact your Casteel service department. If your system is malfunctioning, please Call 770-565-5884 to contact your Casteel service department or schedule online.

We offer and service the following:

  • Air Conditioners
  • Heat Pumps
  • Air Handlers
  • Thermostats